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Customer Service

Ideas for Fall Massage and Spa Specials
Business / Customer Service / Massage / Massage Marketing / Massage Promotion Ideas

Ideas for Fall Massage and Spa Specials

Fall is in the air!! Bring in massage and skincare clients with these fun fall specials and extras. Fall weather means dry skin, help your clients with a pumpkin enzyme…

10 Comments
September 27, 2020
How to Get Your Post-COVID Spa or Massage Business Ready to Open
Business / Customer Service

How to Get Your Post-COVID Spa or Massage Business Ready to Open

Is your spa or massage center REALLY ready to reopen yet?  There’s so much to take into account when you’re considering reopening in ‘the new normal’ – so here are…

0 Comments
June 15, 2020
Client consultations – get it right from the start
Business / Customer Service / Massage

Client consultations – get it right from the start

Getting the client consultation right can be one of the most important things for your business so it’s vital that you make sure you get it spot on from the…

1 Comment
February 12, 2020
Free Massage and Spa Business Forms
Business / Customer Service / Massage & Spa Business Mindset

Free Massage and Spa Business Forms

Good business forms are one of the basic building blocks for keeping your massage business or skincare business organized. Here are a few that I've used to help with record…

0 Comments
November 21, 2019
How to Follow Up with Massage or Skincare Clients that Cancel or Fall off Your Schedule
Business / Customer Service / Make More Money / Massage & Spa Business Mindset / Massage Marketing / Spa Marketing

How to Follow Up with Massage or Skincare Clients that Cancel or Fall off Your Schedule

We’d all love to eliminate the problem of no-shows and late cancellations – but realistically that’s not going to happen. The best we can aim for as beauty and massage…

0 Comments
September 25, 2019
Spa and Massage Business Phone Etiquette
Business / Customer Service / Massage / Spa & Skincare

Spa and Massage Business Phone Etiquette

Spa and Massage Phone and Booking Etiquette As service professionals, we can often find ourselves having to deal with awkward questions and situations. Sometimes we just need to remember that…

1 Comment
September 26, 2017
Do you have a massage business or a massage hobby?
Business / Customer Service / Massage / Massage & Spa Business Mindset

Do you have a massage business or a massage hobby?

Today I want to share with you one of the top business blunders that I see massage therapists making. I see so many Massage Therapist's treating their business like a…

0 Comments
February 13, 2017
Money Mindset for Massage, Collecting Payments
Business / Customer Service / Massage & Spa Business Mindset / Massage Marketing

Money Mindset for Massage, Collecting Payments

Do you feel like you are asking clients for money after a session? This can make some of us uncomfortable, after all we went into massage to help people, and…

0 Comments
November 4, 2016
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